Frequently Asked Questions - General

  1. Who needs to register?
  2. How much does it cost to register?
  3. Why register?
  4. What is the account verification process?
  5. Why do I need to verify my account?
  6. What happens if I don’t verify my account?
  7. Will my registration number expire if I don’t verify my account?
  8. What do I need to verify my account?
  9. What If…
  10. Can I verify my account by email or by phone?
  11. How do I login to my account?
  12. I have forgotten my password. How do I reset it?
  13. I did not receive the email to reset your password.
  14. I have tried to reset my password but it is not accepting it. Why?
  15. Can you tell me my password?
  16. I don’t have a computer. How can I verify my account?
 

1. Who needs to register?

All health care assistants (HCA’s) seeking employment with publicly funded employers (health authorities) in BC.

 
2. How much does it cost to register?

Currently, registration is free.
 

3. Why register?

Publicly funded employers (health authorities) in BC require health care assistants to be registered before they are hired.
 

4. What is the account verification process?

The account verification process is required to keep your account current and your contact information up to date.  
 

5. Why do I need to verify my account?

You need to verify your account every year because our system will only display current verified registrants. This information is for employers to verify current and active HCAs.

 
6. What happens if I don’t verify my account?

Your account will be archived and your name and registration number will not be displayed on the Registry. You will need to contact the Registry to re-activate your account.
 

7. Will my registration number expire if I don’t verify my account?

Your registration number does not expire, but it is archived and not displayed on the Registry.
 

8. What do I need to verify my account?

If this is your first time verifying your account, you will need the original email address that you initially registered with. If you have verified your account previously, you will need the email address and password you used previously.
 

9. What If…

  • I cannot remember the email address that I used when I registered?
  • I no longer have access to the email address that I used when I initially registered?
  • If did not have an email address when I first registered?
In that case, please contact the registry. Provide us with as much information as you can in the message. We will access your account in our database and replace your previous or non-existent email address with your new one. Once we have completed this step, we will let you know when you can verify your account.
 

10. Can I verify my account by email or by phone?

The account verification process needs to be completed by you online on a laptop/desktop computer. The website is designed to protect you and your information. Your login is your email address and password, and it is confidential information. 
 

11. How do I login to my account?

Please click on Account Login located on the top right-hand corner of the screen. Enter your email address and password, and then click on “Login”. The login information that you want to keep safe is your email address and password. You will need it for future verifications.
 

12. I have forgotten my password. How do I reset it?

You can reset your password by clicking on the “Forgot your password?” link in the Account Login page. Please follow the prompts. An email with the reset password link will be sent to you. Note that the reset password link is only valid for 24 hours.

 
13. I did not receive the email to reset your password.

Please check your spam/junk folder.
 

14. I have tried to reset my password but it is not accepting it. Why?

Your password length must be between 6 – 13 characters. If you are including special symbols in your password, it is limited to @ # $ % & * + only.
 
When you re-enter your password to confirm it, please type it in exactly as you entered it. It is case sensitive.

 
15. Can you tell me my password?

Passwords are confidential information. We do not have access to it. If you have forgotten your password, please reset it.

 
16. I don’t have a computer. How can I verify my account?

Here are a few suggestions that may help you:
  • Your friend or relative may have a computer with internet access that you can borrow
  • Your public library may have computers with internet access
  • Your workplace may have a computer with internet access that you can borrow