Frequently Asked Questions – Registrants
  1.  Why register?
  2.  What is the account verification process?
  3.  Why do I need to verify my account?
  4.  What happens if I don’t verify my account?
  5.  Will my registration number expire if I don’t verify my account?
  6.  What do I need to verify my account?
  7.  What If…
  8.  Can I verify my account by phone?
  9.  How do I login to my account?
  10.  I have forgotten my password. How do I reset it?
  11.  I did not receive the email to reset your password.
  12.  I have tried to reset my password but it is not accepting it. Why?
  13.  Can you tell me my password?
  14.  I don’t have a computer. How can I verify my account?
  15.  Who can access the Registry?
  16.  Who will have access to my information?
  17.  What if I move or change jobs after I have registered?
  18.  I have misplaced my registration number. How can I recover it?

1. Why register?

Publicly funded employers (health authorities) in BC require health care assistants to be registered before they are hired.  

2. What is the account verification process?

The account verification process is required to keep your account active and your contact information up to date.

3. Why do I need to verify my account?

You need to verify (update) your account every year because our system will only display current verified registrants. This information is for employers to verify current and active HCAs. Even if there are no changes, you must review and save the account profile information as part of the annual renewal process.

4. What happens if I don’t verify my account?

Your account will be archived and your name and registration number will not be displayed on the Registry. You will need to contact the Registry to re-activate your account.

5. Will my registration number expire if I don’t verify my account?

Your registration number does not expire, but it is archived and not displayed on the Registry.

6. What do I need to verify my account?

If this is your first time verifying your account, you will need the original email address that you initially registered with. If you have verified your account previously, you will need the email address and password you used previously.

7. What If…

  • I cannot remember the email address that I used when I registered?
  • I no longer have access to the email address that I used when I initially registered?
  • If did not have an email address when I first registered?

 

In that case, please contact the registry. Provide us with as much information as you can in the message. We will access your account in our database and replace your previous or old email address with your new one. We will send an email message with instructions on ‘how to verify/update your account’.

8. Can I verify my account by email or by phone?

The account verification process needs to be completed in your email account on a laptop/desktop computer. You cannot verify or update your account information by phone. The website is designed to protect you and your information. Your login is your email address and password, and it is confidential information.

9. How do I login to my account?

Please click on Account Login located on the top right-hand corner of our website. Enter your email address and password, and then click on “Login”. Please keep your login information (email address and password) in a safe place as you will need it for further verifications/updates.

10. I have forgotten my password. How do I reset it?

You can reset your password by clicking once on the “Forgot your password?” link in the Account Login page. Please follow the prompts. An email with the reset password link will be sent to you. Note that the reset password link is only valid for 24 hours. Multiple clicks on the reset password button will cancel previous reset links causing technical difficulties.

11. I did not receive the email to reset your password.

Please check your spam/junk folder.

12. I have tried to reset my password but it is not accepting it. Why?

Your password length must be between 6 – 13 characters. If you are including special symbols in your password, it is limited to @ # $ % & * + only.

When you re-enter your password to confirm it, please type it in exactly as you entered it. It is case sensitive.

13. Can you tell me my password?

Passwords are confidential information. We do not have access to it. If you have forgotten your password, please reset it.

14. I don’t have a computer. How can I verify my account?

Here are a few suggestions that may help you:

  • Your friend or relative may have a computer with internet access that you can borrow
  • Your public library may have computers with internet access
  • Your workplace may have a computer with internet access that you can borrow

15. Who can access the Registry?

  • Health care assistants, care aides, and community health workers
  • Nursing students
  • Employers wanting to employ registered health care assistants
  • Educators wanting to be included in the Registry’s list of educational institutions.

16. Who will have access to my information?

Registry staff can access your information. BC Health Employers that are registered with the Registry are able to search your name and registration number

17. What if I move or change jobs after I have registered?

You can login to your account to change your address and contact information at any time.

18. I have misplaced my registration number. How can I recover it?

Log in to your account using your email and password. Your registration number will be displayed in your dashboard. You can also print a copy of your registration confirmation letter and keep it in your files.